Help Center
General
Where are you located?
346 NW Alice Ave
Stuart, FL 34994
What are your business hours?
Monday: 9AM–4PM
Tuesday: 9AM–4PM
Wednesday: 9AM–4PM
Thursday: 9AM–4PM
Friday: 9AM–4PM
Saturday: Closed
Sunday: Closed
Do you do Tastings?
Yes, we do! More info here:
Shipping & Returns
What is the status of my order?
You can track your order here:
When will my order ship?
Shipping estimates at checkout are BUSINESS DAYS (No weekends or holidays)
Orders place before 3pm EST (during normal business hours) will ship same day. Any order placed after 3pm EST will ship NEXT BUSINESS DAY.
I need to return an item. How do I do that?
A return request of an UNOPENED product must be made within 24 hours of receiving your shipment. Note that all returned products will be subject to a 20% restocking fee plus a $15.00 return shipment fee.
Products that have been opened are NOT eligible for a return.
My order is missing. How do I make a claim?
A missing package request must be made within 14 days of receiving your ‘shipping confirmation’ email.
I received a damaged shipment. What do I do?
A damaged package request must be made within 24 hours of receiving your ‘shipment delivered’ email notification. Note that damaged products must be returned to us in order to receive a refund.
Partnerships
I want to sell products through SipTequila. How do I do that?
Please fill out this form: https://siptequila.com/pages/partnerships
Subscriptions | Account Management
How do I manage my subscription?
You can manage your subscription by navigating to “Account” in the upper righthand corner of the homepage and sign in!
How do I change my personal, contact or billing information?
You can make account edits through ‘Manage Account’ >> ‘Manage Subscriptions.’
Subscriptions | Management Questions
What is my subscription schedule?
You can select a variety of subscription schedule options through the account portal. If you need your subscription order to be sent on a specific date, go to ‘Manage Subscriptions’ (located in ‘Manage Account’), select ‘Edit’ and select a date under ‘Next Shipment.’
When will I be charged?
You will be billed at every recurring fulfillment. If you have a prepaid subscription, you will be billed at the beginning of your subscription period.
Can I make edits or changes to my subscription?
You can add or swap items in your subscription in your Account. To do this, simply select the item you wish to add or swap from the lists provided under “Add to Shipment” or “Swap.”
Subscriptions | Order Management Questions
Can I review my upcoming orders?
Yes! In ‘Upcoming Orders’ you will see your order, the subscription number, date of your next shipment, and the option to add or swap items.
Can I view the orders that are in progress or have been delivered?
Yes! In ‘Order History’ in the account portal, you will find all of your previous orders and subscription information. You can track all orders on this page.
Can I gift an item? If so, how?
Yes! On the top left corner of the subscription you would like to send, you will find the options to ‘Gift, Skip, Send Now.’ Select ‘Gift’ and provide the recipient’s information and a message if you wish!
Subscriptions | General Questions
How does Subscribe & Save work?
Select any eligible bottle of Tequila and you’ll receive a 5% discount. Deliveries can be made every 1, 2, 3, or 4 months.
Shipping Options
You can track your package here.
Cancelling orders or subscriptions
If you need to cancel your subscription, you can do so in ‘Manage Subscriptions’ located in your account portal. You will find ‘Cancel Subscription’ on the bottom right corner.
Additional Questions?
Please email us at info@siptequila.com
