Help Center
General
Where are you located?
346 NW Alice Ave
Stuart, FL 34994
What are your business hours?
Monday: 9AM–4PM
Tuesday: 9AM–4PM
Wednesday: 9AM–4PM
Thursday: 9AM–4PM
Friday: 9AM–4PM
Saturday: Closed
Sunday: Closed
Do you do Tastings?
Yes, we do! More info here:
Shipping & Returns
What is the status of my order?
You can track your order here:
When will my order ship?
Shipping estimates at checkout are BUSINESS DAYS (No weekends or holidays)
Orders place before 3pm EST (during normal business hours) will ship same day. Any order placed after 3pm EST will ship NEXT BUSINESS DAY.
I need to return an item. How do I do that?
A return request of an UNOPENED product must be made within 24 hours of receiving your shipment. Note that all returned products will be subject to a 20% restocking fee plus a $15.00 return shipment fee.
Products that have been opened are NOT eligible for a return.
My order is missing. How do I make a claim?
A missing package request must be made within 14 days of receiving your ‘shipping confirmation’ email.
I received a damaged shipment. What do I do?
A damaged package request must be made within 24 hours of receiving your ‘shipment delivered’ email notification. Note that damaged products must be returned to us in order to receive a refund.
Subscriptions
Pay as you go subscriptions
Pay As You Go Subscription Details:
Pick one or more tequilas to be delivered at your desired interval
Free ground shipping
Select delivery cadence - Have your Tequila delivered monthly, or every 2, 4, or 6 months
Requires a minimum of 2 shipments before cancellation
Will continue charging as shipped until canceled
Self-service subscription management options:
- Swap products (price changes based on product selected)
- Update quantities
- Change order date
- Update delivery interval
- Pause or skip orders anytime
- View history and upcoming orders
- Update credit card and address
If you wish to add a product to your current subscription or need help, please contact us a info@siptequila.com
Prepaid subscriptions
Prepaid Subscription Details
Pick one of your favorite tequilas to be delivered at your desired interval
Limit of 1 (one) product on prepaid subscriptions
Free ground shipping
Select delivery cadence - Have your Tequila delivered monthly, or every 2, 4, or 6 months
Prepaid gift subscriptions expire at end of the prepaid period
You can renew your subscription at end of the prepaid period
More prepaid shipments = more savings:
- 4 shipments = Free ground shipping + 5% discount
- 6 shipments = Free ground shipping + 10% discount
- 12 shipments = Free ground shipping + 15% discount
Self-service subscription management options:
- Update delivery interval
- Pause or skip order anytime
- View history and upcoming orders
- Update credit card and address
If you need help, please contact us a info@siptequila.com
Partnerships
I want to sell products through SipTequila. How do I do that?
Please fill out this form: https://siptequila.com/pages/partnerships
