Find answers to frequently asked questions below.
Need further assistance? Reach out to our Tequila Concierge.
General Questions
Where are you located?
Sip Tequila is headquartered in Stuart, Florida.
Sip Tequila
2210 SE Federal Hwy
Stuart, FL 34994
What are your business hours?
Monday: 10am - 6pm
Tuesday: 10am - 6pm
Wednesday: 10am - 6pm
Thursday: 10am - 6pm
Friday: 10am - 6pm
Saturday: 10am - 6pm
Sunday: Closed
Do you do Tastings?
Yes, we do! More info here:
I am interested in selling products through SipTequila. How do I start?
Please get in touch by filling out our Partnerships form:
Shipping & Returns
What is the status of my order?
You can track your order here:
When will my order ship?
Shipping estimates at checkout are based on BUSINESS DAYS (No weekends or holidays).
Orders place before 3pm EST (during normal business hours) will ship same day. Any order placed after 3pm EST will ship the NEXT BUSINESS DAY.
I need to return an item. What is your policy?
A return request of an UNOPENED product must be made within 24 hours of receiving your shipment. Note that all returned products will be subject to a 20% restocking fee plus a $15.00 return shipment fee.
Products that have been opened are NOT eligible for a return.
Engraved bottles are NOT eligible for a return.
Missing or Damaged Packages
SavedBy Protection is available for every order at checkout. If you do not select SavedBy Protection at checkout, Sip Tequila is not responsible for lost, stolen or damaged products. For more information on SavedBy Protection, see SavedBy FAQ's in the next section.
SavedBy Protection
SavedBy Protection is available for every order at checkout. If you do not select SavedBy Protection at checkout, Sip Tequila is not responsible for lost, stolen or damaged products. For more information on SavedBy Protection, see SavedBy FAQ's below.
What is SavedBy Package Protection?
SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.
How Much Does it Cost?
SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.
How do I use my SavedBy Protection?
If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies
How long do I have to wait until I can receive a new package?
SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.
Will SavedBy reach out to me directly?
SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it!
If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: Support@Savedby.io for general questions, and Claims@SavedBy.io for issues with packages.
─ For Subscribe & Save and Sip Tequila Club Members
Subscriptions
How do I manage my subscription?
You can manage your subscription by navigating to “Account” in the upper righthand corner of the homepage and sign in!
How do I change my personal, contact or billing information?
You can make account edits through ‘Manage Account’ > ‘Manage Subscriptions.’
What is my subscription schedule?
You can select a variety of subscription scheduling options through the account portal. If you need your subscription order to be sent on a specific date, go to 'Manage Account' > ‘Manage Subscriptions’, select ‘Edit’ and select a date under ‘Next Shipment.’
When will I be charged?
You will be billed at every recurring fulfillment. If you have a prepaid subscription, you will be billed at the beginning of your subscription period.
Can I make edits or changes to my subscription?
You can add or swap items in your subscription in your Account portal. To do this, simply select the item you wish to add or swap from the lists provided under “Add to Shipment” or “Swap.”
Can I review my upcoming orders?
Yes! In ‘Upcoming Orders’ you will see your order, the subscription number, date of your next shipment, and the option to add or swap items.
Can I view the orders that are in progress or have been delivered?
Yes! In ‘Order History’ in the account portal, you will find all of your previous orders and subscription information. You can track all orders on this page.
Can I gift an item? If so, how?
Yes! On the top left corner of the subscription you would like to send, you will find the options to ‘Gift, Skip, Send Now.’ Select ‘Gift’ and provide the recipient’s information and a message if you wish!
How does Subscribe & Save work?
Select any eligible bottle of Tequila and you’ll receive a 5% discount. Deliveries can be made every 1, 2, 3, or 4 months.
Cancelling orders or subscriptions.
If you need to cancel your subscription, you can do so in ‘Manage Subscriptions’ located in your account portal. You will find ‘Cancel Subscription’ on the bottom right corner.
How often are Sip Tequila Club product bundles changed?
The selections for the Sip Tequila Club are changed monthly. Should you make two purchases from the club in the same month, the shipments will be identical. Please reach out to our Tequila Concierge team with any questions before making your purchase.
─ Tequila Concierge
Get in Touch
Have a special request or need more help? Reach out to our Tequila Concierge team for assistance.
